Refund & Return Policy

Last Updated: June 2026

Thank you for shopping with ZLprint.

As our products are made to order and printed specifically for each customer, we maintain the following refund and return policy.

1. Returns

Because all products are custom-made and printed on demand, we do not accept returns or exchanges for:

Please review product descriptions and sizing charts carefully before placing an order.

If you receive an item that is:

Please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, include:

If we determine that the product is defective, damaged, or incorrectly fulfilled, we may offer one of the following remedies:

The appropriate solution will be determined based on the specific circumstances of the claim.

If your package appears to be lost in transit, please contact us.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Approved refunds will be issued to the original payment method used during checkout.

Depending on your payment provider and financial institution, refunds may take 5–10 business days to appear in your account.

Orders may only be canceled before production begins.

Once an order has entered production, it cannot be canceled, modified, or refunded unless the item is defective or incorrectly fulfilled.

If you experience any issue with your order, we encourage you to contact us first before initiating a chargeback with your payment provider.

We are committed to resolving customer concerns fairly and efficiently.

If you have any questions regarding this Refund & Return Policy, please contact us:

Email: contact@zlprint.com

ZLprint
United States